HEIDENHAIN IK 5294 - Manual (Page 312)

292 QC5200 Series User’s Guide
Probable cause #2
• QC5200 functions are locked to prevent modifications
Recommended solution #2
• Use the Tools/Options/Locks tab to unlock
the desired functions
Probable cause #3
• The user hasn’t been assigned the required
Windows operating system permissions
to write to QC5200 folders
Recommended solution #3
• The system administrator must revise the user permissions to support full read/write capabilities
Problem
The QC5200 program doesn’t launch, but other Windows programs do
Probable cause
• QC5200 files were corrupted, possibly by an improper shut down or a power surge
Recommended solution
• Attempt to repair the files using the following process
CAUTION
Read the following instructions before attempting to perform them. If you are not
completely comfortable performing the indicated steps, contact your Metronics dis-
tributor or the Metronics technical support group for assistance.
1 Use Windows Explorer to find C:\QC5000 folder.
2 Check for backup files (.qb2) in the C:\QC5000\Backups folder. If no backup files exist, contact your
Metronics distributor or send e-mail [email protected] to request assistance. If a valid backup
file exists, proceed with this process.
11 Problem solving OE.indd 6 5/9/2005 10:05:40 AM