Brocade Network Advisor IP User Manual v12.1.0 - Manual (Page 1311)

Brocade Network Advisor IP User Manual 1257
53-1002947-01
Device technical support
41
Device technical support
You can use Technical Support to collect SupportSave data (such as, RASLOG, TRACE and so on)
and switch events from Fabric OS, IronWare, and Network OS devices.
To gather technical support information for the Management application server, refer to “Capturing
technical support information” on page 405.
Scheduling technical support information collection
You can capture technical support and event information for up to 50 devices. Technical
SupportSave uses the built-in FTP, SCP, or SFTP server configured on the Management server to
save data. To make sure the built-in FTP, SCP, or SFTP server is configured correctly, refer
to
“Configuring an external FTP, SCP, or SFTP server” on page 182.
NOTE
Network OS switches must be running Network OS 2.1.X or later to collect technical support data.
NOTE
The Host must be a managed Brocade HBA.
NOTE
Scheduling technical support data collection is not supported on ESXi Servers.
NOTE
You must have the SupportSave privilege to perform this task. For more information about privileges,
refer to
“User Privileges” on page 1321.
To capture technical support and event information, complete the following steps.
1. Select Monitor > Technical Support > Product/Host SupportSave.
The Technical SupportSave dialog box displays.
2. Click the Schedule tab.