Canon EOS R5 C VR Creator Kit with RF 5.2mm f/2.8 Dual Fisheye Lens - Manual (Page 755)

Computer connection problems
I cannot import images to a computer.
Install EOS Utility (EOS software) on the computer.
Make sure the main EOS Utility window is displayed.
If the camera is already connected via Wi-Fi, it cannot communicate with any computer
connected with an interface cable.
Check the version of the application.
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