Support, service & warranty, E 169), 8support, service & warranty – ProSoft Technology PTQ-101M User Manual
Page 169
Support, Service & Warranty
PTQ-101M ♦ Quantum Platform
IEC 60870-5-101 Master Communication Module
ProSoft Technology, Inc.
Page 169 of 181
May 14, 2008
8
Support, Service & Warranty
In This Chapter
How to Contact Us: Sales and Support ............................................... 170
Return Material Authorization (RMA) Policies and Conditions............. 170
Procedures for Return of Units Under Warranty.................................. 171
Procedures for Return of Units Out of Warranty.................................. 172
WARRANTY......................................................................... 173
Be sure and read the full Warranty that can be found on our web site at
www.prosoft-technology.com for details and other terms and conditions. The
content in this summary is subject to change without notice. The content is
current at date of publication.
ProSoft Technology, Inc. strives to provide meaningful support to its customers.
Should any questions or problems arise, please feel free to contact us at:
Internet
Web Site: http://www.prosoft-technology.com/support
E-mail address: [email protected]
Those of us at ProSoft Technology, Inc. want to provide the best and quickest
support possible, so before calling please have the following information
available. You may wish to fax this information to us prior to calling.
1
Product Version Number
2
System architecture
3
Network details
In the case of hardware, we will also need the following information:
1
Module configuration and contents of file
2
Module Operation
3
Configuration/Debug status information
4
LED patterns
5
Information about the processor and user data files as viewed through the
development software and LED patterns on the processor
6
Details about the networked devices interfaced, if any
For technical support calls within the United States, an after-hours answering
system allows pager access to one of our qualified technical and/or application
support engineers at any time to answer your questions.