ProSoft Technology PTQ-101M - Manual (Page 173)

Support, Service & Warranty PTQ-101M ♦ Quantum Platform
IEC 60870-5-101 Master Communication Module
ProSoft Technology, Inc. Page 173 of 181
May 14, 2008
8.4.2 Purchasing Warranty Extension
As detailed below in ProSoft's Warranty, the standard Warranty Period is one
year (or in the case of RadioLinx modules, three years) from the date of delivery.
The Warranty Period may be extended for an additional charge, as follows:
Additional 1 year = 10% of list price
Additional 2 years = 20% of list price
Additional 3 years = 30% of list price
8.5 LIMITED WARRANTY
This Limited Warranty ("Warranty") governs all sales of hardware, software and
other products (collectively, "Product") manufactured and/or offered for sale by
ProSoft, and all related services provided by ProSoft, including maintenance,
repair, warranty exchange, and service programs (collectively, "Services"). By
purchasing or using the Product or Services, the individual or entity purchasing or
using the Product or Services ("Customer") agrees to all of the terms and
provisions (collectively, the "Terms") of this Limited Warranty. All sales of
software or other intellectual property are, in addition, subject to any license
agreement accompanying such software or other intellectual property.
8.5.1 What Is Covered By This Warranty
A Warranty On New Products : ProSoft warrants, to the original purchaser only,
that the Product that is the subject of the sale will (1) conform to and perform
in accordance with published specifications prepared, approved, and issued
by ProSoft, and (2) will be free from defects in material or workmanship;
provided these warranties only cover Product that is sold as new. This
Warranty expires one year (or in the case of RadioLinx modules, three years)
from the date of shipment (the "Warranty Period"). If the Customer discovers
within the Warranty Period a failure of the Product to conform to
specifications, or a defect in material or workmanship of the Product, the
Customer must promptly notify ProSoft by fax, email or telephone. In no
event may that notification be received by ProSoft later than 15 months (or in
the case of RadioLinx modules, 39 months) from the date of delivery. Within
a reasonable time after notification, ProSoft will correct any failure of the
Product to conform to specifications or any defect in material or workmanship
of the Product, with either new or used replacement parts. Such repair,
including both parts and labor, will be performed at ProSoft's expense. All
warranty service will be performed at service centers designated by ProSoft.
If ProSoft is unable to repair the Product to conform to this Warranty after a
reasonable number of attempts, ProSoft will provide, at its option, one of the
following: a replacement product, a full refund of the purchase price or a
credit in the amount of the purchase price. All replaced product and parts
become the property of ProSoft. These remedies are the Customer's only
remedies for breach of warranty.