Troubleshooting tables, Troubleshooting tables -4 – TA Triumph-Adler DC 2116 User Manual
Page 94
Troubleshooting
4-4
Troubleshooting Tables
If you experience trouble with your fax machine, refer to the tables below for the appropriate
corrective procedures. If the trouble persists, contact your service representative, an authorized
service center or the place of purchase.
Problem
Check point
Procedure
Page
The detected document
size is often wrong.
Is the machine installed in a location
where it is exposed to strong light from
directly overhead, or from above and
behind?
If the machine is installed in such a
location, document size detection may
be influenced. Consult with your service
representative, an authorized service
center or the place of purchase.
-
I am not able to send my
documents.
Is the modular cord connected correctly? Connect the modular cord correctly.
Is Communication Error. displayed? Perform the necessary procedure to
correct the error and try to transmit the
documents again.
Is Password Check Transmission turned
ON?
Turn Password Check Transmission
OFF.
Is the type of phone line setting set
correctly?
Make sure the telephone line setting is
correct.
I am not able to perform
Memory Transmission.
Is the memory in your fax machine full? Try the Memory Transmission procedure
again after memory becomes available
or after you create available space in
memory.
During registration of an
Encryption Box, an error
occurs when I enter the
box number and I cannot
register the Encryption
Box.
Is the box number you are trying to enter
the same as the subaddress already
registered for a Subaddress Relay Box
(or Subaddress Confidential Box)?
You CANNOT register an Encryption Box
number that is identical to the
subaddress of a registered Subaddress
Relay Box (or Subaddress Confidential
Box). Select a different Encryption Box
number.
I am not able to print out
documents from my
Encryption Box.
Are the Encryption Box number and ID
that you entered correct?
Check the registered Encryption Box
information.
I am not able to perform
Encrypted
Communication.
Did the transmitting party perform the
appropriate registration procedure for the
abbreviated number or one-touch key
(designated for Encrypted Transmission)
as decided in advance with the receiving
party?
Check the information to be registered
once again with the other party.
Did the receiving party perform the
appropriate registration procedure for the
appropriate Encryption Box as decided
in advance with the transmitting party?
Check the information to be registered
once again with the other party.
Is the Encryption Key you used correct? Check the Encryption Key to be
registered once again with the other
party.
I am not able to perform
Remote Switching.
Is your telephone service set for pulse
dialing?
Some telephones allow you to transmit
the desired tone signals. Refer to the
Instruction Manual for the telephone
being used.
-
Did you use the correct Remote
Switching number?
Check the registered number. (Factory
default setting: 55)