Rockwell Automation 9307 FactoryTalk EnergyMetrix User Manual
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FactoryTalk EnergyMetrix Software
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9. Click OK.
Q: I just upgraded my installation with a core file set downloaded from the web. I ran
setup.exe and now the program no longer works.
A: Running setup.exe the first time uninstalls the software. Setup must be run once
more to re-install the program. Remember, you must enter the SQL Server system
administrator credentials during installation.
Q: I purchased ChartsPlus (or RT, or ReportsPlus) option. Where do I find the
ChartsPlus software?
A: You do not need to install any additional software. Simply install the program
activation supplied with the optional software you purchased.
Q: After I log in, the Navigation tree does not appear, only what looks like ‘program
code’. What should I check?
A: Java must be enabled in Internet Explorer From the IE menu, select Tools >
Internet Options. Select the Security tab and select Trusted Sites. Click the Custom
Level button, scroll down and ensure that Scripting of Java applets under the heading
'Scripting' is enabled. If your computer does not show this option, contact your system
administrator or IT help desk.
Q: The navigation tree takes a very long time to refresh. What can I do?
A: If your project includes a large number of groups, domains and meters (numbered
in the thousands), the tree refresh may become slow or possibly time our, resulting in
a server error. In the Configuration page, enable on-demand tree loading.
Q: Error message ‘Object reference not set to an instance of an object’ appears when
trying to save a new Device.
A: No Domain has been created. Or you tried to create a domain with illegal
characters ('.' or '#') in the group name. Create a Domain with a valid name then create
a Device.
Q: I do not receive email notification when an alarm occurs.
A: Check the following:
Enable alarm notifications is checked in your User Settings page
You have an alarm subscription configured in your User Setting page
The alarm is configured correctly and includes your email address
A record of the alarm appears in the Alarm Log in the System Status page
A smtp server is correctly configured in the Configuration page
If IIS 6.0 is configured to use ‘IIS 5.0 isolation mode’ then select
the user named ASPNET instead of IUSR_machinename.
If the steps above do not resolve the issue, also check that user
Network Services has read/write access to the directory.