Rockwell Automation 9307 FactoryTalk EnergyMetrix User Manual
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FactoryTalk EnergyMetrix Software
306
For EtherNet/IP devices such as ControlLogix, CompactLogix, PowerMonitor
1000 and 3000 devices, open RSWho on the server computer, drill down to and
select the power monitor or Logix processor module. Then try Test Connection
again.
Access the server computer and Ping the devices from a command window. If the
Ping fails, correct the networking problem and try again.
Q: When I click the Devices folder in the System tab, the device status page does not
display. Instead, this message appears: ‘Error getting status data: Can not create or
open a memory file mapping. Error code: 2. Use the Visual C++ Error Lookup utility
to see the text of the error message’.
A: This message indicates that the logger service has stopped. On the server, start the
service. Check the Windows Application Event Log for troubleshooting information.
Check the logger service properties to verify that the first recovery action is set to
‘Restart the Service’.
Q: When I open a folder in the navigation tree, sometimes the icons take a long time to
refresh. What should I check?
A: In Internet Explorer, select Tools > Internet Options from the main menu. On the
General tab of the Internet Options dialog box, click Settings in Temporary Internet
Files. The browser should be set to check for newer versions of stored pages
automatically, not every visit to the page. Another possibility is that the server has
inadequate memory installed. Refer to Server Requirements.
Q: I replaced a Series A Ethernet Powermonitor 3000 with a Series B unit. How do I
start communicating with it again?
A: Open RSLinx Classic on the server. Remove the IP address of the replaced unit
from the Ethernet Devices driver and close the driver configuration window. Open the
driver configuration window again and re-enter the replaced unit's IP address. This
will re-establish communication by using EtherNet/IP network.
Q: When I look at the Meter Data screen with a Group selected, there is no or missing
data. What should I check?
A: The Group view uses aggregated data. Aggregation of data requires that data is
available from each meter in the group. Check each meter to determine which meter(s)
are not logging data.
Q: When I look at the Meter Data screen, some entries in the list have no data. What
should I check?
A: Missing data in the database is an indication that communication with the device is
timing out. There are a number of possible causes for this.
Other devices may be communicating with the target device. For instance, a
system may include a PLC controller and an HMI application that are also reading
data from a power monitor. It may be necessary adjust the update rates of the
competing applications so that the device may respond adequately to all of them.