Rockwell Automation 9307 FactoryTalk EnergyMetrix - Manual (Page 305)

Appendix •
305
 Q: Reports do not run. I click the View button but nothing happens.
A: It is likely that Internet Explorer or a helper application (such as Google toolbar) is
configured to block popups. Turn off the popup blocker for the FactoryTalk
EnergyMetrix website.
 Q: Reports do not run. The report builder screen just runs forever. What should I
check?
A: The ReportsOutput folder under the program folder needs the same users assigned
with read/write access as in the ‘Access to the path’ FAQ above.
 Q: Reports run, but I get a prompt to save the .pdf file and a message saying ‘The file
you are downloading cannot be opened by the default program. It is either corrupted
or it has an incorrect file type’. What should I do?
A: To work around this issue, open Adobe Acrobat Reader on your client machine.
From the Edit menu, select Preferences. From the Categories list, select ‘Internet’.
Uncheck the selection ‘Display PDF in browser’. Run the report again. The report
output will open in a new Adobe Acrobat Reader window.
 Q: I ran a consumption (or billing) report and the results are very different from
expected. What should I check?
A: There can be a number of issues that show themselves in bad report output. To
troubleshoot these issues, it is best to narrow down the process to one meter at a time.
Select one meter and run the report again. If the results look okay, select another
meter. Repeat the process until the bad report output appears. Select that meter in the
meters tab, then select the trend tab. View a trend for the consumption variable and the
report time span. The trend line should extend (in most cases) from the lower left to
the upper right. There may be a rollover. There may be discontinuities such as a meter
reset or replacement, or erroneous zero readings. If there is a rollover, verify that the
rollover value in the meter tag setup is present and correct. To reduce the impact of
data irregularities, set an appropriate value in the 'maximum consumption per hour'
field in the meter tag setup.
 Q: The tags (including derived tags) that I configured are shown in the Meter Status
screen but no data has been logged. What should I check?
A: Check that both Enable device and Enable real-time logging are selected in the
Device Setup screen. Also, Edit and then Save the Meter Setup, to refresh the database
snapshot in use by the data logger.
 Q: When I click the Test Connection button it returns a Connection Failed' message.
What should I check?
A: The Connection Failed message indicates that there is no communication with the
target device. This could be caused by a number of issues.
 Try again. It may be a temporary issue.
 There may be a problem with the target device. It may have lost power or not be
configured correctly.
 The target device may not be configured in the RSLinx Classic driver on the
server.