Solution, Audio delay issue, Description – Doremi IMS1000 User Manual

Page 280: Identification, Communication issue with dolby cp650, 4 audio delay issue, 5 communication issue with dolby cp650

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IMS.OM.002949.DRM

Page 280 of 320

Version 1.7

Doremi Labs


Aug 6 12:39:27 ims1000 kernel: ata2: exception Emask 0x10 SAct 0x0 SErr 0x4050000 action
0xe frozen
Aug 6 12:39:27 ims1000 kernel: ata2: irq_stat 0x00400040, connection status changed
Aug 6 12:39:27 ims1000 kernel: ata2: SError: { PHYRdyChg CommWake DevExch }
Aug 6 12:39:27 ims1000 kernel: ata2: hard resetting link
Aug 6 12:39:33 ims1000 kernel: ata2: link is slow to respond, please be patient (ready=0)
Aug 6 12:39:37 ims1000 kernel: ata2: softreset failed (device not ready)
Aug 6 12:39:37 ims1000 kernel: ata2: hard resetting link
Aug 6 12:39:47 ims1000 kernel: ata2: softreset failed (device not ready)
...
Aug 6 12:40:22 ims1000 kernel: ata2: limiting SATA link speed to 1.5 Gbps
Aug 6 12:40:22 ims1000 kernel: ata2: hard resetting link
Aug 6 12:40:28 ims1000 kernel: ata2: softreset failed (device not ready)
Aug 6 12:40:28 ims1000 kernel: ata2: reset failed, giving up
Aug 6 12:40:28 ims1000 kernel: ata2: EH complete

17.3.3 Solution

Install i

ms_sw_hotfix_esata-1.0.0.pkg or software version 2.5.3 or higher.

17.4 Audio Delay Issue

17.4.1 Description

There is an important audio delay in the setup. There is an intermittent loss of
audio synchronization with the video. Typically content starts out with in sync audio but
gradually an audio delay is noticeable.

17.4.2 Identification

No error in the logs.

17.4.3 Solution

Install

ims_sw_hotfix_audio_delay-2.4.4.pkg or software version 2.5.4 or higher.


17.5 Communication Issue with Dolby CP650

17.5.1 Description

The unit is not communicating properly with a Dolby CP650 audio processor using Eth1

, but

is working fine on Eth0.

17.5.2 Identification

Dolby CP650 can be controlled, using macros, when connected with Eth0 interface but
cannot be controlled when connected with Eth1 ethernet interface.

17.5.3 Solution

Install ims_sw_hotfix_smsc75xx-1.0.2.pkg.

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