Solution, Usb disconnect, Description – Doremi IMS1000 User Manual

Page 288: Identification, 9 usb disconnect

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IMS.OM.002949.DRM

Page 288 of 320

Version 1.7

Doremi Labs

[Sat Nov 23 04:24:37 2013][INFO ]: AsRun: "c110ad93-2041-4138-9300-
3e34177ef0f9"," ","00:00:00.00","00:00:59.24","0","0","C"
[Sat Nov 23 04:24:37 2013][INFO ]: Loading CPL 'ad49f2d6-c435-4714-af47-bd9372c8130c' in
slot '2'...
[Sat Nov 23 04:24:37 2013][INFO ]: CPL 'ad49f2d6-c435-4714-af47-bd9372c8130c'
successfully loaded
[Sat Nov 23 04:24:37 2013][ERROR]: DMA transfer failed for frame x during playback.
[Sat Nov 23 04:24:37 2013][ERROR]: Try to recover from error...

When looking at \doremi\log\kern.log (or \doremi\log\kern.log.x if the issue occurred a while
before the report has been taken), you should see the following message when this issue
occurs:

Nov 23 04:24:37 IMS332399 kernel: Dolphin DEBUG: Video: JP2K - 2048 x 1080 @ 30p
Nov 23 04:24:37 IMS332399 kernel: Dolphin DEBUG: Audio: WAV - 16Ch 48000Hz
Map:fedcba9876543210 Mute:0000 Data:0000
Nov 23 04:24:37 IMS332399 kernel: Dolphin DEBUG: Software seamless play.
Nov 23 04:24:37 IMS332399 kernel: Dolphin DEBUG: WARNING: Possible DMA transfer
dropped (dma_xfer_state:= 1, xfer_pending:= 575272)
Nov 23 04:24:37 IMS332399 kernel: Dolphin DEBUG: Set playback state:
'DolphinContextStopped'

17.8.5.3

Solution

Ensure that the latest versions of the software, firmware, and security manager are
installed.

Software: 2.4.5

Firmware: 4.2.7

Security Manager: 6.0.1.5


17.9 USB Disconnect

17.9.1 Description

There was an

unexpected disconnect of one of the USB devices such as external ports, eth1,

Asix (eth communication with SM), and the SSD boot flash.

17.9.2 Identification

For usb1 disconnect (SSD boot flash):

There is no indication of this issue in the detailed report. The only visible symptom is that the
system has crashed and is unresponsive. If you have access to the Groveland CPU serial port
logs, the following message shows:

usb 1-1: USB disconnect

For usb2 disconnect (right-most external USB port):

If there is an unexpected disconnect, as opposed to a normal disconnect (e.g., a USB key is
unplugged), there will be a reconnect right away.

When looking at \doremi\log\kern.log (or \doremi\log\kern.log.x if the issue occurred a while
before the report was taken), there should be two messages at the same timestamp, or a
maximum 1 second difference, when this issue occurs:

Jan 7 02:11:57 ims1000-1 kernel: usb 2-1: USB disconnect, address n

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