Xerox WorkCentre 6515DNI - Manual (Page 193)

Troubleshooting
Xerox ® WorkCentre ® 6515 Color Multifunction Printer 193
User Guide
Printer Resets or Powers Off Frequently
Probable Causes Solutions
The power cord is not plugged into the outlet
correctly.
Power off the printer, confirm that the power cord is plugged in
correctly to the printer and the outlet, then power on the printer.
A system error occurred. Power off the printer, then power on again. Print the Error History
Report. For details, refer to Printing the Error History Report on page
222. If the error persists, contact your Xerox representative.
The printer is connected to an uninterruptible
power supply.
Power off the printer, then connect the power cord to a suitable
outlet.
The printer is connected to a power strip
shared with other high-power devices.
Plug the printer directly into the outlet or into a power strip that is
not shared with other devices.
Printer Does Not Print
Probable Causes Solutions
The printer is in Power Saver mode. On the control panel, press the Power/Wake button.
The printer has an error. If the Status LED is blinking amber, follow the instructions on the
control panel to clear the error. If the error persists, contact your
Xerox representative.
The printer is out of paper. Load paper into the tray.
A toner cartridge is empty. Replace the empty toner cartridge.
No control panel indicators are lit. Power off the printer, confirm that the power cord is plugged in
correctly to the printer and the outlet, then power on the printer.
If the error persists, contact your Xerox representative.
The printer is busy. • If the Status LED is flashing blue, a previous print job could be
the problem.
a. At your computer, use the printer properties to delete all
print jobs in the print queue.
b. At the control panel, touch Jobs, then delete all pending print
jobs.
• Load the paper in the tray.
• If the Status LED does not flash once after you send a print job,
check the connection between the printer and the computer.
Power off the printer, then turn it on again.
The printer cable is disconnected. If the Status LED does not flash once after you send a print job,
check the connection between the printer and the computer.