Prerequisites – HP Onboard Administrator User Manual
Page 159
Configuring the HP BladeSystem c7000 enclosure and enclosure devices 159
o
Firmware revision
o
Diagnostic and status information
o
Power and thermal configuration and status information
o
Network and port mapping information
For more information, see "Insight Remote Support Data Collections (on page
)."
Prerequisites
Before registering, verify that the following prerequisites are met:
•
A supported version of the OA firmware is installed on all OA modules in the enclosure.
o
Version 3.60 or later is required for Central Connect Remote Support registration.
o
Version 4.11 or later is required for Direct Connect Remote Support registration.
You can download the latest firmware from the HP website
•
For Direct Connect configurations only: A DNS server is configured in the Onboard Administrator. This
is required for communication between iLO and Insight Online.
•
For Central Connect configurations only: Insight RS version 7.0.5 or later is installed and configured on
the Insight RS hosting device.
NOTE:
A valid certificate is required if connecting to an HP Insight Remote Support Hosting
Device and the Onboard Administrator is operating in FIPS mode.
NOTE:
When the Onboard Administrator is operating in FIPS mode, certificates must have a
minimum RSA key length of 2048 bits, and the signature hash algorithm must be SHA1,
SHA-224, SHA-256, SHA-384, or SHA-512.
Registering for Insight Remote Support using the OA web interface
HP Insight Remote Support provides automatic submission of hardware events to HP to prevent downtime and
enable faster issue resolution. You can register directly to HP or through an Insight RS Hosting Device.
Registering for Insight Remote Support by using Direct Connect
Use the following procedure to register an HP BladeSystem c-Class enclosure for Direct Connect Remote
Support. When you register for Direct Connect Remote Support, you must complete steps in both the OA
interface and the Insight Online portal.
1.
Verify that the system meets the prerequisites for using the Insight Remote Support solution. For more
information, see the "Prerequisites" section.
2.
Navigate to the Enclosure Information>Enclosure Settings>Remote Support page.
3.
Under the Registration tab, select Register this enclosure directly to HP. The page updates to show the
Direct Connect registration options.
4.
Enter your HP Passport credentials in the HP Passport Username and HP Passport Password boxes.
IMPORTANT:
Enter your HP Passport User ID in the HP Passport Username box. In most cases,
your HP Passport User ID is the email address you used during the HP Passport registration
process. If you changed your User ID in HPSC, ensure that you enter your User ID and not your
email address.