HP Onboard Administrator User Manual
Page 162
Configuring the HP BladeSystem c7000 enclosure and enclosure devices 162
3.
Click OK.
The following message appears: Un-registration in progress. Please wait…
When the un-registration is finished, the Remote Support page displays the following message:
The enclosure is not registered.
Unregistering an HP BladeSystem c-Class enclosure from Central Connect Remote
Support
1.
Log in to the Insight RS Console.
2.
Do one of the following:
o
To stop monitoring an HP BladeSystem c-Class enclosure temporarily, select the enclosure on the
Devices>Device Summary tab in the HP Insight RS Console, and then select ACTIONS>DISABLE
SELECTED.
o
To stop monitoring an HP BladeSystem c-Class enclosure permanently, delete the enclosure from the
Insight RS Console. To delete the enclosure, select it on the Device Summary tab, and then select
ACTIONS>DELETE SELECTED.
Disabling or deleting the enclosure in the Insight RS Console does not unregister the enclosure in OA.
For OA to be aware that an enclosure is disabled, you must use OA to unregister from Insight Remote
Support.
3.
Navigate to the Enclosure Information>Enclosure Settings>Remote Support page in the OA web
interface.
4.
Click Unregister.
The following message appears: Are you sure you want to un-register and disable HP
Insight Remote Support?
5.
Click OK.
The following message appears: The enclosure is not registered.
Connection error during OA Direct Connect registration
Issue: The following error occurs when you try to register an HP BladeSystem c-Class enclosure for Direct
Connect Remote Support:
Failed to resolve HP Insight Remote Support direct connect web service. Please
verify DNS settings, proxy settings and connectivity.
Solution 1: Verify that the DNS settings are configured correctly in OA. You can use the OA web interface or
CLI to perform this task:
•
Log in to the OA web interface and navigate to the Active Onboard Administrator TCP/IP Settings
Active Onboard Administrator TCP/IP Settings screen
" on page
) page. Verify that the DNS
configuration is correct. To edit the configuration, click the following link at the bottom of the screen:
Click here to modify the TCP/IP settings.
•
Log in to the OA CLI interface and run the SHOW NETWORK command. Verify that the DNS configuration
is correct. To edit the configuration, use the ADD OA DNS command.
Solution 2: Verify that the web proxy settings are configured correctly in OA. For information about editing
the web proxy settings, see “Editing the web proxy settings.”
Solution 3: Verify that your configuration meets the network requirements for Direct Connect Remote Support.