HP Onboard Administrator User Manual

Page 317

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Troubleshooting 317

516 HP Passport system failure occurred. A problem has been detected in the HP Passport system. Please

retry later.
517 The session token is invalid due to any of the following reasons: failed decoding, token is null or empty,

userId is empty or session start value is not a number. Please retry registration.
518 Password is required. Please retry registration.
519 HP Passport user ID is invalid. Please retry registration with a valid user ID.
520 HP Passport account is locked out due to excessive login authentication failures. Please reset your

password and retry registration.
521 User has reached half the maximum allowed HP Passport login authentication failures. Please verify

your username and password are correct and retry registration.
522 HP Passport password has expired. Please update your password and retry registration.
523 User has at least one of the HP Passport required on-line identity elements missing. Please update your

HP Passport profile and retry registration.
524 HP Passport Security Q and A is not compliant; the user must enter a new security Q and A upon login.
Please update your HP Passport security Q and A and retry registration.
525 HP Passport password entered is incorrect. Please retry registration using the correct password.
526 HP Passport user has been added to a group. Please reset your password and retry registration.
527 User must enter an HP Passport security Q and A and change password. Please update your security Q

and A, update your password, and retry registration.
528 Protocol error occurred while communicating with the HP Insight Remote Support receiver.
529 Failed to resolve proxy. Please verify DNS settings, proxy settings and connectivity.
530 Failed to connect to the HP Insight Remote Support hosting server. Please verify Insight Remote Support

host and port information.
531 Failed to connect to the HP Insight Remote Support direct connect web service. Please verify DNS

settings, proxy settings and connectivity.
532 HP Remote Support receiver protocol error.
533 The setting cannot be cleared when user domain name is enabled.
534 The operation cannot be performed while Enclosure Firmware Management is enabled.
535 Invalid SNMP Engine ID string. The Engine ID string must contain 1 to 27 printable characters.
536 The password is too short.
537 The password is too long.
538 Error installing the certificate.
539 Enclosure IP mode requires the active Onboard Administrator to have a static IPv4 address or a static

IPv6 address. If IPv6 is not enabled, only the static IPv4 address can be used.
540 Configure a static IPv6 address for your active OA or disable Enclosure IP Mode before enabling DHCP
for IPv4.
541 Configure a static IPv4 address for your active OA or disable Enclosure IP Mode before disabling IPv6.
542 The submitted URL is invalid for uploading.

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