Contacts and warranty, Customer service contacts, Product warranty – GE Industrial Solutions Pulsar Plus Controller User Manual
Page 131: Customer service contacts product warranty
Pulsar Plus Controller Family
Issue 7 December 2011
131
Contacts and Warranty
Customer Service Contacts
Customer Service, Customer Training, Technical Support, Product Repair and Return, and
Warranty Service
Customer Service, Customer Training, Technical Support, Product Repair and Return, and Warranty
Service
For customers in the United States, Canada, Puerto Rico, and the US Virgin Islands, please dial +1 877 546
3243 (877 LINEAGE) or for all other countries, please call +1 972 244 9288. This number is staffed from 7:00
am to 5:00 pm USA Central Time Zone (GMT -6), Monday through Friday, on normal business days. At other
times, this number is still available, but for emergencies only. Services provided include initiating the spare
parts procurement process, ordering documents, product warranty administration, and providing other
product and service information.
For other customers worldwide the 800 number may be accessed after first dialing the AT&T Direct country
code for the country where the call is originating, or you may contact your local field support center or your
sales representative to discuss your specific needs.
On-Line Power Systems Product Manuals and Software
Power Systems on-line product manuals and software are available on-line. Software includes Easy View and
SNMP MIB.
Product Warranty
A. Seller warrants to Customer only, that:
1 As of the date title to Products passes, Seller will have the right to sell, transfer, and assign such
Products and the title conveyed by Seller shall be good;
2 During the warranty period stated in Sub-Article B below, Seller’s Manufactured Products
(products manufactured by Seller), which have been paid for by Customer, will conform to
industry standards and Seller’s specifications and shall be free from material defects;
3 With respect to Vendor items (items not manufactured by Seller), Seller warrants that such
Vendor items, which have been paid for by Customer, will be free from material defects for a
period of sixty (60) days commencing from the date of shipment from Seller’s facility.
B. The Warranty Period listed below is applicable to Seller’s Manufactured Products furnished pursuant
to this Agreement, commencing from date of shipment from Seller’s facility, unless otherwise agreed
to in writing:
Warranty Period
Product Type
New Product
Repaired Product*
Central Office Power
Equipment**
24 Months
6 Months
* The Warranty Period for a repaired Product or part thereof is six (6) months or, the
remainder of the unexpired term of the new Product Warranty Period, whichever is
longer.