Konica Minolta bizhub PRESS C8000e - Manual (Page 282)

8.1 If [Please Call Service] Message Is Displayed: Call for Service 8
bizhub PRESS C8000/e 8-4
8.1.1 Operations with Call for Service Screen Displayed
1
Make note of the report code [C-####], indicated in the second line of the message area.
If CS Remote Care is already activated on the machine, you do not have to make a call for the report
code, because your machine has been monitored automatically by the service representative.
% For details of CS Remote Care, please contact your service representative.
2
Turn the machine power OFF.
Turn OFF the sub power switch, then turn OFF the main power switch.
NOTICE
Be sure not to turn off the main power switch before turning off the sub power switch. Be sure not to
turn off the main power switch while the following messages are displayed after turning off the sub
power switch.
[Cooling in progress / Power will be off when completed]
[Power off in progress / Please do not turn the main power switch off]
Turning off the main power switch with these messages displayed may cause serious machine trouble
such as toner fixation.
3
Unplug the machine.
4
Contact your service representative and report the condition and report code number.
d
Reference
See page 3-48 for how to turn off the power.
8.1.2 Limited Use of the Machine
If the message shown below is displayed on the Call for Service Screen, you may temporarily continue op-
erating the machine on a limited function basis and utilize the areas that are not affected by the trouble.
If the limited use of the machine is available, the following message is displayed in the message area instead
of the report code.
Example: [Tray2 failure. Press [Help] to disengage.]
NOTICE
To obtain this limited functionality of the machine, consult your service representative.
NOTICE
Be sure to utilize the limited function only temporarily, and arrange for machine repair immediately.
1
Press Help on the control panel.
The following message will be displayed:
[Please turn on power again C-0202]