TA Triumph-Adler DCC 2520 User Manual
Page 340
Troubleshooting
9-16
Communication error.
Scan to PC:
Sending computer status.
Try retransmitting.
—
E-Mail Send:
Is the SMTP server running?
Contact your system administrator.
—
Database Connection:
Save destination computer status.
An unsupported response was
received from DB Assistant. Check
the computer running DB Assistant.
—
Destination PC’s system error.
Destination PC computer status.
Try retransmitting.
—
The file was not saved.
Check the destination PC.
Has the maximum hard disk usage
set by Scanner File Utility at the
destination PC been exceeded?
Increase available space and try
again.
—
Are you trying to from multiple
scanners using the same filename?
Try again later or change the
filename.
—
Destination PC’s application is
out of order.
Is Scanner File Utility running on the
destination PC?
Launch Scanner File Utility.
Destination PC is in use.
Try again later.
—
A connection currently exists
between the destination PC and a
scanner. Try retransmitting later.
—
PC’s version of personal address
list is different.
Contact administrator.
Is the Address Book for Scanner
version different?
Contact your system administrator
or support personnel.
—
PC of personal address list is in
use.
Try again later.
(PC’s version of personal
address list is in use.
Try again later.)
—
A connection current exists between
the specified Address Book for
Scanner and a scanner. Try making
the selection again later.
—
Sender (user) is not registered.
Contact administrator.
Is the sender (user) registered as
User No. 001 in the scanner's
sender (user) list?
Create a new user number 001 entry
or select another user after setting
the scanner default for Selec. of
senders (users) to [Off].
Refer to
Operation
Guide,
Chapter 2
No Destination address being
registered.
(Destination address has not
being registered.)
Is the specified destination
registered?
Create a new entry or select another
destination.
—
Wrong password.
(Incorrect password.)
—
Enter the correct password.
—
Check domain name and host
name.
Scanner domain name, host name
not set.
Check if domain name and host
name have been configured.
Overflow of original pages.
Scanned documents were sent.
Limit of 999 pages that can be sent
at 1 time has been exceeded.
Send the excess pages separately.
Depending on 2-sided or book
original settings, the maximum
sheets that can be sent may be 998
pages.
—
Check the DB Assistant PC.
Contact administrator.
—
DB Assistant not found. Make sure
that DB Assistant is running on the
PC which has DB Assistant installed.
—
DB Assistant Server version is
different.
Contact administrator.
Is the DB Assistant version
different?
Contact your system administrator
or support personnel.
—
Display
Checkpoints
Corrective Actions
Reference
Page