CTL Lx-Lite VoiceSupport - Manual (Page 100)

Dial Action Tables
Key Actions
3-66 VoiceSupport LX System Guide
Chapter 3 Customizing Voice Mail
MTRF Monitored Transfer
A monitored transfer is a type of Automated Attendant transfer to an extension or
mailbox. This type of transfer is sometimes referred to as Release to Ringback.
Monitored transfers are typically used to transfer calls to Hunt Groups or extensions
that use Call Forwarding on Ring No Answer.
When the Voice Mail detects ringing at a Guest, Subscriber, or Message Center
extension, the Automated Attendant will release the call to the extension. But if the
Voice Mail detects a busy or reorder signal instead of a ringing, the Voice Mail will
play a status message, such as Extension XXX is busy, and then let the caller leave
a message or select another dialing option.
To let a caller transfer to a Subscriber, Guest, or Message Center Mailbox and
immediately leave a message, make sure that you do not assign an extension
number to the mailbox where the call is being transferred.
To allow a monitored transfer to a specific extension, enter the extension number in
the Number field.
UTRF Unscreened Transfer to an Extension
Lets a caller make an unscreened transfer to a Subscriber, Guest, or Message
Center extension by pressing a dialpad key or by dialing the extension number.
If the transfer is incomplete, the telephone system programming dictates where the
call goes. If the phone system is programmed to send incomplete transfers back to
the Voice Mail, the caller will hear the extension status message and the dialing
options.
To promote a one-key unscreened transfer to a specific extension, enter the
extension number in the Number field. The Voice Mail can also perform a UTRF to
a number not in the extension numbering plan.
To promote dialed unscreened transfers to all two-digit extensions that begin with
the digit 1, enter UTRF in the Action field for Key 1 and enter XX in the Number
field.
To let a caller transfer to a Subscriber, Guest, or Message Center Mailbox and then
immediately leave a message, make sure that you do not assign an extension
number to those mailboxes.
REC1 Record a Message Plays the recorded greeting and a beep, then
goes into Record Mode.
REC2 Record a Message Plays the voice prompt recording and a beep, and
waits for the caller to dial a digit. This option is
typically used when Option 2 is selected for a
Subscriber’s Alternate Next CRMB dial option,
because the outside caller is already in the
Subscriber Mailbox and has heard the greeting.
With Record a Message, a caller can press a programmed dialpad key to record a
message in a Guest, Distribution, or Subscriber Mailbox that you have specified.
With Quick Message, a caller can press a programmed dialpad key and then the
number for any Guest, Distribution, or Subscriber Mailbox in order to record a
message and leave it in that mailbox.