CTL Lx-Lite VoiceSupport - Manual (Page 99)

Dial Action Tables
Key Actions
VoiceSupport LX System Guide 3-65
Chapter 3 Customizing Voice Mail
Key Actions UND Undefined Routing
Does not assign an action to a key. When a caller presses a key programmed for
undefined, the Voice Mail responds with the message, That is an invalid entry.
Enter None in the Number field.
TRF Screened Transfer to an Extension
Lets a caller make a screened transfer to a Subscriber, Guest, or Message Center
Mailbox by pressing a dialpad key or to an extension by dialing the extension
number. To allow a screened transfer to a specific extension, enter the extension
number in the Number field. If the extension is busy or cannot be reached, the
Voice Mail will retrieve the call and then let the caller know the options resulting
from the incomplete transfer. Depending on the circumstances, the Voice Mail will
play one of the following:
■ Extension XXX is busy
■ Extension XXX does not answer
■ Extension XXX does not exist
■ Extension XXX is not available
However, the caller will not hear these voice prompts if any of the following
features are enabled for the Subscriber Mailbox:
Call Waiting
Call Announcing
Call Queuing
Forced Unscreened Transfer
Recorded Paging Message
■ To leave a message, press 1
After pressing 1 and leaving the message, the caller can do one of the following:
Hang up.
Press # for the Automated Attendant, which will redirect the call to the
Instruction Menu for the Call Routing or Directory Dialing Mailbox that
originally transferred the call.
Press a key to re-route the call if placed to a Subscriber or Message
Center Mailbox (extension). This option is available only if the Subscriber
or Message Center Mailbox has a Next Call Routing Mailbox or Alternate
Next Call Routing option.
■ For other options, press 2
After pressing 2, the caller can return to the Instruction Menu for the Call
Routing or Directory Dialing Mailbox that transferred the call.
If the Voice Mail is set up with screened transfers (TRFs), extension users must not
forward their phones to the Voice Mail, unless the value of the phone system timer
for the number of rings before forwarding has been set to a higher value than that of
the Number of Rings before Redirect timer in the Call Routing Mailbox that
processed the call.