CTL Lx-Lite VoiceSupport - Manual (Page 50)

Mailboxes
Directory Dialing Mailbox
3-16 VoiceSupport LX System Guide
Chapter 3 Customizing Voice Mail
4) Enter the desired settings in each data field for the following Call Handling
options:
■ Dial Action Table - Enter the number of the DAT associated with this Call
Routing Mailbox.
■ Redirect Transfer - This field sets the number of seconds (0-255) that a
screened transfer rings an extension before the system retrieves the call
and tells the caller of other available dialing options (e.g., To leave a
message, press 1).
■ Directory List to Use - This list code determines the extensions (or
mailboxes) that a caller can name-dial from this Call Routing Mailbox.
Allowable entries are:
1-100 Allows the caller to name-dial only the extensions or mailboxes
with the Directory List specified.
All Allows a caller to name-dial extensions or mailboxes with any
Directory List.
None Does not allow callers to name-dial any extension or mailbox.
■ Time Limit for Dialing Commands - The amount of time in seconds (0-99)
that a caller has to respond to voice prompts (or other recorded instructions)
that play in the Call Routing Mailbox. If the caller does not dial a code within
this time limit, the Voice Mail replays the prompt.
■ Play Default Messages - This field determines whether the Voice Mail plays
the default Welcome Message and Instruction Menu. The default Welcome
Message/Instruction Menu is: Thank you for calling. If you are calling from a
touch tone phone, please dial the extension number you wish to reach, or
dial zero (0) for assistance. If you are calling from a rotary dial phone,
please stay on the line for assistance.
5) When you are done editing the Mailbox Options, click the Apply changes button
to apply the changes.
Directory
Dialing
Mailbox
Directory Dialing is a means of enabling a caller to reach a desired extension or
mailbox. Like a Call Routing Mailbox, a Directory Dialing Mailbox contains a Dial
Action Table, as well as a recorded Welcome Message and an Instruction Menu.
Once the caller reaches the mailbox, the Voice Mail will play the Welcome Message
and the Instruction Menu. This unique menu instructs the caller to dial either
someone’s name (as it appears in the Name field of the Subscriber mailbox) to
reach that person’s extension or someone’s mailbox number in order to reach that
person’s mailbox.
The Direct Dialing Mailbox has the same Mailbox Options as the Call Routing
Mailbox except that there is no Play Default Messages field on the Call Handling
tab.