CTL Lx-Lite VoiceSupport - Manual (Page 37)

Answering Tables
Filling Out an Answering Table Worksheet
VoiceSupport LX System Guide 3-3
Chapter 3 Customizing Voice Mail
Answering Tables
An Answering Table helps the Automated Attendant provide a Welcome Message
to callers who dial in to the Voice Mail system. The Welcome Message consists of
both a greeting to callers and the call-routing options appropriate for the day of the
week, the date, and the time of day when the call was received.
The programmed Answering Table tells the Automated Attendant how to route an
inbound call to the mailbox containing the appropriate Welcome Message. For
example, you might program your table so that the Automated Attendant will answer
incoming calls by using Mailbox A for weekday Welcome Messages, Mailbox B for
weeknight Welcome Messages, Mailbox C for weekend Welcome Messages, and
Mailbox D for holiday or other special Welcome Messages. When a call reaches the
mailbox pointed to by an answering schedule, the caller will hear the Welcome
Message recorded for that mailbox.
The mailbox used to deliver the Welcome Message to the caller is typically a Call
Routing Mailbox that you have created. The Call Routing Mailbox contains a Dial
Action Table and may also contain a Welcome Message. Or it may contain an exact
copy of the Instruction Menu so that the caller, who dials an invalid entry and has
already listened to the greeting, can hear only the call-routing options again.
Several default Answering Tables have already been created at the factory. These
default tables can be edited, or new tables can be created. Before they can be used
in your Voice Mail system, you need to program (customize) the Answering Table
with the schedules for business and non-business hours at the company where the
Voice Mail system is located.
Filling Out an
Answering
Table
Worksheet Before you begin programming Answering Tables, find out how many different
greetings are required. The number of greetings will determine how many schedules
belong in each table. For example, suppose the customer wants a special greeting
for mornings, for afternoons, for evenings, for weekends, and for holidays. In this
case, five schedules would belong in the table. Determine the time when each
greeting should begin to take effect and which Call Routing Mailbox will answer the
call.
Include the information indicated below for each schedule (1 – 20) that you enter in
an Answering Table:
■ Date or day(s) that the mailbox should start answering the call. This may be
a single day, such as Fr, or a single date, such as 8/27, or a range of days,
such as Mo–Fr. However, do not enter any range that bridges Sunday, such
as Fr–Mo. Instead, convert your Sunday-bridging range to 2 separate
schedules: one for Fr–Su (for non-regular business hours) and one for Mo–
Fr (regular business hours).
■ Time of day that the mailbox should start answering the call entered as
hours and minutes in the HH:MM format, where HH represents the hour (00–
23) and MM the minutes (00–59).
■ Number of the Call Routing Mailbox that will answer the call.