Overriding answering schedules – CTL Lx-Lite VoiceSupport User Manual

Page 156

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Overriding Answering Schedules

5-8

VoiceSupport LX System Guide

Chapter 5 System Administration

Overriding Answering Schedules

You can re-route incoming calls to any Call Routing, Message Center,
Announcement, Subscriber, Directory Dialing, or Interactive Mailbox you choose by
overriding the answering schedule. The “override mailbox” answers calls on all
ports until you turn off Answering Schedule Override. For example, if the company
must close due to bad weather, you can re-route calls to an Announcement Mailbox
that plays, Our offices are closed due to the inclement weather. Please call again
tomorrow.

To work with Answering Schedule Override:

1) Call your mailbox:

From any extension:

Get intercom dial tone

Dial the Voice Mail extension

Dial your mailbox number

If requested, dial the security code

From outside the company:

Dial the Voice Mail telephone number

If you hear the company greeting, press #

Dial your mailbox number

If requested, dial the security code.

2) Press S A (7 2) for System Administrator Menu.

3) Press S O (7 6) for Answering Schedule Override.

4) Follow the voice prompts.

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