CTL Lx-Lite VoiceSupport - Manual (Page 64)

Mailboxes
Interactive Mailbox
3-30 VoiceSupport LX System Guide
Chapter 3 Customizing Voice Mail
5) Click the Interactive tab on the Mailbox Options window:
6) Select or type in the desired settings for each of the following data fields:
■ Silence Limit - Enter the amount of time (1-25 seconds) that a caller can be
silent while recording a response before the Voice Mail sends the caller to
the next interactive prompt.
■ Mailbox - The Subscriber, Message Center, or Guest mailbox that stores the
recorded responses. If the responses will not be stored, enter None.
■ Review Mode - This option lets the Voice Mail play back the responses so
that callers can review what they said and change it, if necessary. The Voice
Mail can play back responses in one of two ways:
- After each one is recorded
- After all responses have recorded
For either review mode, the Voice Mail says Your recorded response is ....
and then says If this is correct, press C. If this is incorrect press I.
■ Record Incomplete Response - When this option is enabled, the Voice Mail
stores an incomplete set of responses as long as the caller records at least
one response.
■ Pre-Greeting/Closing Announcement Mailbox - The Voice Mail goes to
this mailbox and plays its announcement after the caller records the last
response or after the reference number plays. A typical closing
announcement might say: Thank you for ordering with ABC company.
■ Reference Number for Call - This option assigns a reference number to a
set of responses. After the caller records the last response, the Voice Mail
says: Please note, the reference number for your call is XXXXYYYY where
XXXX is the time (in a 24 hour clock) and YYYY is the identification number.
7) When you are done editing the Mailbox Options for this Interactive Mailbox, click
the Apply changes button.