CTL Lx-Lite VoiceSupport - Manual (Page 48)

Mailboxes
Call Routing Mailbox
3-14 VoiceSupport LX System Guide
Chapter 3 Customizing Voice Mail
Call Routing
Mailbox The Call Routing Mailbox is the core of the Automated Attendant because it
provides callers with secondary routing options. You can assign a Call Routing
Mailbox to a Subscriber, Message Center, or Interactive mailbox.
Each Call Routing Mailbox is assigned a Dial Action Table (DAT) that tells the
Automated Attendant how to handle the digits dialed during an inbound call. How a
call is routed depends on the dialpad key pressed by the caller (0 – 9, *, #). Each
Call Routing Mailbox may also contain a recorded Welcome Message (greeting to
the caller) and a recorded Instruction Menu (call routing options).
■ A Dial Action Table lets you assign an action (routing option) to each
dialpad key. For example: You could assign “Screened Transfer to 306" to
key 1. When a caller presses key 1, the Voice Mail transfers the caller to
extension 306.
■ A Welcome Message greets the caller. A typical Welcome Message is:
Thank you for calling XYZ Company.
■ An Instruction Menu lets a caller know routing options, as defined in the
Dial Action Table.
To have the Automated Attendant provide routing options to outside callers, you
must assign a Call Routing Mailbox to an Answering Schedule Table.
To create/edit Call Routing Mailboxes:
1) Select Mailbox Options Edit from the Customize section of the main menu and
then select the mailbox to edit by using the Filter button and Number buttons at
the top of the screen. Once a Call Routing Mailbox has been selected, the
General tab of the Mailbox Options screen for that mailbox is displayed.