CTL Lx-Lite VoiceSupport - Manual (Page 66)

Mailboxes
Message Center Mailbox
3-32 VoiceSupport LX System Guide
Chapter 3 Customizing Voice Mail
■ Department - You can identify the department associated with this mailbox,
up to 10 alpha-numeric characters in length. If you don’t want a department
name, enter None.
■ Extension - Enter a unique extension number, up to 7 digits. Assigning an
extension allows:
Automated Attendant callers to transfer to that extension and leave
messages if the transfer is incomplete.
a user to log onto the Message Center Mailbox from that extension.
a Message Waiting Lamp indication when the mailbox receives
messages.
■ Next Call Routing Mailbox - Enter a Call Routing Mailbox number that will
provide options for where to send a call.
Outside callers who enter the Message Center Mailbox to leave a
message after the beep can dial 0 to route the call to another destination
(e.g., the operator). You program the destination in the Next Call Routing
Mailbox's Dial Action Table for Key 0.
A user who calls the Message Center Mailbox from an extension can dial
9 to exit the mailbox, then dial * to connect the call to the Next Call
Routing Mailbox. After hearing the Welcome Message and Instruction
Menu, the caller can dial a code to route the call. You program the routing
options in the Next Call Routing Mailbox's Dial Action Table.
■ Next CRMB Dial Mode - This feature provides additional routing options to
callers when a Next Call Routing Mailbox is assigned to the Message Center
Mailbox:
None - When the caller enters the mailbox, the Voice Mail plays the
Message Center’s welcome message, then a beep signifying that Voice
Mail is in the record mode. The caller can then record a message and/or
dial 0.
Option 1 - When the caller enters the mailbox, the Voice Mail plays the
Message Center’s welcome message, then a beep signifying that Voice
Mail is in the record mode. The caller can then record a message and/or
select one of the routing options assigned to keys 0-9 of the Next Call
Routing Mailbox’s Dial Action Table.
Option 2 - N/A
■ Tenant - Enter the Tenant number associated with the Message Center
mailbox. Click in the Tenant field so that the possible entries are displayed
in the Information field.
■ Directory List - This option determines that a caller can name-dial this
Mailbox from a Directory Dialing Mailbox, or a Call Routing Mailbox that is
programmed for an Extension Name Directory. Possible entries are:
1-100 Allows callers to name-dial this mailbox only from a Directory
Dialing Mailbox or Extension Name Directory with a Directory
List numbered 1-100.
A Allows callers to name-dial this mailbox from any Directory
Dialing Mailbox or Extension Name Directory that does not have
a Directory List.
N Does not allow callers to name-dial this mailbox.