CTL Lx-Lite VoiceSupport - Manual (Page 85)

Mailboxes
Subscriber Mailbox
VoiceSupport LX System Guide 3-51
Chapter 3 Customizing Voice Mail
■ System Administrator - This option allows the Subscriber to have access
to the features on the System Administrator Menu. There are three options
for this field:
No This Subscriber does not have access to System Administration
functions
INTER Subscriber has access to System Administration functions but
only for the Tenant group that he belongs to.
INTRA Subscriber has access to System Administration functions
across all tenant groups.
■ Call Queuing - This option allows Automated Attendant callers to queue
(“wait in line”) for the Subscriber extension when it is busy. The Voice Mail
tells the waiting callers their places in the queue so that they have a general
idea of the wait time and then plays music while they wait. Callers choosing
to abandon the queue have these options: They can leave a message for the
Subscriber, return to the Automated Attendant, or hang up.
Call Queuing works like this:
When an Automated Attendant caller tries to make a screened transfer to
a busy Subscriber extension, the Voice Mail says: Extension XXX (or
name) is busy. To leave a message press 1. To wait for the extension to
become available, press 2. For other options, press 3.
Pressing 1 lets the caller leave a message (the greeting plays if it is
recorded). After leaving the message, the caller can hang up, or press #
for the Automated Attendant Instruction Menu or press another key to
re-route the call by using the Next Call Routing Mailbox.
Pressing 2 places the caller in a queue, and the Voice Mail lets the caller
know his place in the queue. The Voice Mail says: There are ___ callers
waiting ahead of you or You are the next caller for the extension. Then the
Voice Mail plays Music On Hold.
Pressing 3 returns the caller to the Automated Attendant Instruction
Menu.
■ Pre-Greeting - This field can contain the mailbox number of a recorded
greeting that will play before the normal Subscriber mailbox greeting. If no
Pre-greeting will be used, enter None in this field.
■ Block Auto Attendant - If enabled, this option prevents a Subscriber
extension from receiving transfers from the Automated Attendant. The
transferred caller immediately hears, Extension xxx is unavailable. To leave
a message, press 1. For other options, press 2
If, however, you assign a Next Call Routing Mailbox to the Subscriber
Mailbox, the Voice Mail re-routes the caller by using the Key 0 Action in the
Next Call Routing Mailbox's Dial Action Table.
■ Desktop Call Control - The Desktop Call Control feature allows a specific
number of Subscribers to control their calls from their desktop PC. Select
Yes to enable Desktop Call Control for this mailbox.