CTL Lx-Lite VoiceSupport - Manual (Page 101)

Dial Action Tables
Key Actions
VoiceSupport LX System Guide 3-67
Chapter 3 Customizing Voice Mail
After leaving the message, the caller can hang up or press # to reach the
Automated Attendant Instruction Menu. The caller who leaves a message in a
Subscriber Mailbox also has the option of pressing another key after leaving a
message in order to re-route the call according to the options in the Next Call
Routing Mailbox.
To let a caller record a message and send it to a specific mailbox, enter the mailbox
number in the Number field.
DIRF Directory Dialing by First Name
DIRL Directory Dialing by Last name
Lets a call be transferred to an extension’s mailbox after the caller dials the name of
the mailbox owner. After pressing the DAT key assigned to the Dialing Directory, the
caller must dial a few letters of the name programmed for the extension’s mailbox.
Exactly how callers reach that mailbox depends on whether you have programmed
the key’s Action field with first-name dialing (DIRF) or last-name dialing (DIRL):
When Directory Dialing is programmed by first name, a caller will reach
Alice Smith’s mailbox by dialing A-L-I.
When Directory Dialing is programmed by last name, the caller will reach
her mailbox by dialing S-M-I.
When the caller presses the key, the Automated Attendant will play this message:
Please enter ___ or more letters of the person’s name, starting with their last (first)
name, then press the pound key. To enter a Q or Z, press 1. To exit this directory,
press only the pound key.
Once the caller dials a valid name and presses the pound key, the Voice Mail will
play the prompt: Calling (full name), extension XXX and then transfer the call.
Enter None in the Number field for this action.
LOGON Log On to a Mailbox
Lets a caller press a programmed dialpad key and then a mailbox number to log on
to a Subscriber, Guest, or Message Center Mailbox. This action also lets a caller log
on to:
a specific mailbox by pressing one key, or
any mailbox by dialing its mailbox number.
The caller who logs on to the mailbox will hear:
Please enter your mailbox number and then Please enter your security code, if
there is one.
To let a caller press the LOGON key and then a mailbox number, enter None in the
Number field.
HUP Hang Up
Lets a caller press a programmed dialpad key to terminate a call. After the caller
dials the “Hang Up” digit, the Voice Mail will prompt Good-bye and then hang up.
Enter None in the Number field.