CTL Lx-Lite VoiceSupport - Manual (Page 11)

Features
System Features
VoiceSupport LX System Guide 1-5
Chapter 1 Introduction
Features
The VoiceSupport system has many features that enhance Voice Mail operation.
Some of these features are standard and only need to be enabled or configured for
your application. Other features are optional, and can be purchased separately.
All standard VoiceSupport features are listed below along with a brief description of
each:
System
Features ■ Caller ID - Helps the Voice Mail identify the trunk that an outside caller uses
to leave a message. The phone system must support this feature.
■ Caller ID Automatic Transfer - The Automated Attendant knows where to
transfer a call by looking at the caller’s telephone number (Caller ID). The
Voice Mail will direct the call to the required destination without the caller
dialing additional digits.
■ Voice Mail Networking - Lets Voice Mail mailbox users exchange
messages with mailbox users at another Voice Mail system that is AMIS
compatible.
■ Voice Prompts - The recorded voice prompts are step-by-step instructions
telling callers what codes to press to access Voice Mail features.
Automated
Attendant
Features ■ Answering Schedule Override - Lets the System Administrator override
the answering schedule that is currently in effect.
■ Call Announcing - Lets the Automated Attendant screen calls for
Subscribers. The Auto Attendant asks the caller to record his name and
then calls the Subscriber extension and announces who is calling by playing
the recorded name.
■ Call Blocking - Prevents a Subscriber extension from receiving Automated
Attendant calls.
■ Call Parking/Paging - Parks (holds) a caller at a Subscriber extension and
then pages the Subscriber by playing a recorded paging message over a
page zone in the phone system.
■ Call Queuing - Lets Auto Attendant callers queue (wait in line) for a
Subscriber extension when it is busy.
■ Selecting Voice prompts in another language - The Auto Attendant caller
can press a single code to switch from one language to another.
■ Directory Dialing - A caller dials the first few letters of a person’s name to
connect to that person’s extension.
■ Interactive Messaging - The Auto Attendant asks a question and the
caller ’s response is recorded. This feature can be used for order taking or
conducting call-in polls.
■ Music on Hold - Provides music or announcement to callers who are
queuing for a busy extension.