CTL Lx-Lite VoiceSupport - Manual (Page 104)

Dial Action Tables
Key Number
3-70 VoiceSupport LX System Guide
Chapter 3 Customizing Voice Mail
Key Number The Key Number in a DAT identifies the target of the Key Action. The target is the
place to which the call is transferred after the Voice Mail performs the specified Key
Action. The place may be a mailbox, an extension, or the Automated Attendant.
Special entries can be used in the Number field to tell the Voice Mail how to perform
a specific operation:
TIMEOUT
Function For the TIMEOUT function, the Key Number refers to the number dialed by the
Automated Attendant, when a caller does not dial any digit within a certain time
interval after the Instruction Menu has played.
The Time Limit for Dialing Commands for the Call Routing or Dialing Directory
Mailbox to which the DAT was assigned specifies the amount of time the caller has
to respond to voice prompts that play in the mailbox. After the specified time has
passed, the Voice Mail performs the TIMEOUT action and transfers the call to the
TIMEOUT Key Number.
Entries: None
Up to 30 characters: Specific extension/mailbox number or just
digits 0 – 9, *, #, including:
X – a caller-dialed digit that the Voice Mail must recognize
I – a caller-dialed digit that the Voice Mail must ignore
F – Flash
W – Wait for dial tone
S – Wait for any type of sound
P – Pause (Voice Mail pauses 2 sec, then dials next digit.)
M – Monitored pause (Voice Mail pauses 2 sec, then dials next
digit only if the line is not busy. Otherwise, Voice Mail
terminates the call.)
A – Analyzed pause (Voice Mail pauses 4 sec, then dials next
digit only if the line is not busy. Otherwise, Voice Mail
terminates the call.)
[ ]1 – Enclose ext # or xxx in brackets preceded or followed by a
digit. The Voice Mail uses brackets to keep separate any
extension numbers dialed by callers from any other digits
that the Voice Mail will always need to dial to properly
complete the task. The most common use of brackets is to
dial a preceding digit after extension numbers in order to
force ringing during a transfer to extensions that are set for
Voice Announce and not Ring.
C – Stay in current mailbox. This is intended to be used with a
REC2 or FAX1 or FAX2 Action that is assigned to a Next
Call Routing mailbox’s Dial Action Table.
V – Variable length extension number (for systems using them.)
You must enter a “V” after any Key Number entry that begins
with an “I”. For example, if Key Number is set up for Quick
Message (which normally has IXXX for the Key Number),
insert IV.