CTL Lx-Lite VoiceSupport - Manual (Page 151)

Recording Messages
Recording Music On Hold
VoiceSupport LX System Guide 5-3
Chapter 5 System Administration
Recording
Music On
Hold You can record music or an announcement for the Call Queuing wait time. The
Voice Mail plays this recording to callers who are queuing (“waiting in line”) for a
busy Subscriber extension.
An intertenant System Administrator Mailbox lets you record Music On Hold for any
tenant. An intratenant System Administrator Mailbox lets you record Music On Hold
only for the tenant associated with the System Administrator Mailbox.
The default option is a music recording. To hear the recording, you must actually
queue for a busy extension. If you record a substitute for the default and then erase
the substitute, the Voice Mail will revert to the default.
To work with a Music On Hold Message:
1) Call your mailbox:
From any extension:
Get intercom dial tone
Dial the Voice Mail extension
Dial your mailbox number
If requested, dial the security code
From outside the company:
Dial the Voice Mail telephone number
If you hear the company greeting, press #
Dial your mailbox number
If requested, dial the security code.
2) Press S A (7 2) for System Administrator Menu.
3) Press M H (6 4) for Music On Hold.
4) Follow the voice prompts.