CTL Lx-Lite VoiceSupport - Manual (Page 91)

Mailboxes
Network Mailbox
VoiceSupport LX System Guide 3-57
Chapter 3 Customizing Voice Mail
■ Next Call Routing Mailbox - Enter a Call Routing Mailbox number that will
provide routing options for the following types of callers:
Automated Attendant callers who enter the Alias Network mailbox to
leave a message after the beep can dial 0 to route their call to another
destination (e.g., the operator). The destination is programmed in the
Next Call Routing Mailbox's Dial Action Table for Key 0.
Subscribers who dial 9 to exit their mailbox from an inside extension can
then dial * to connect the call to the Next Call Routing Mailbox.
Subscribers will know they can dial * because the Voice Mail plays To go
to the Automated Attendant, press the * key. The Voice Mail plays the
Welcome Message and Instruction Menu for the Next Call Routing
Mailbox, then lets the caller dial a code to route the call. Program the
routing options in the Next Call Routing Mailbox's Dial Action Table.
■ Next CRMB Dial Mode - This feature provides additional routing options to
callers when a Next Call Routing Mailbox is assigned to the Network
Mailbox:
None - When the caller enters the mailbox, the Voice Mail plays the
mailbox greeting, then a beep signifying that Voice Mail is in the record
mode. The caller can then record a message and/or dial 0.
Option 1 - When the caller enters the mailbox, the Voice Mail plays the
mailbox greeting, then a beep signifying that Voice Mail is in the record
mode. The caller can then record a message and/or select one of the
routing options assigned to keys 0-9 of the Next Call Routing Mailbox’s
Dial Action Table.
Option 2 - lets a caller use the routing options assigned to Keys 0-9, *,
#, and the TIMEOUT function of the Next Call Routing Mailbox's Dial
Action Table. When the caller enters the mailbox, the Voice Mail plays
the mailbox greeting, which must be recorded, and possibly a pre-
recorded voice prompt, such as Start recording at the tone. When you are
done, press the pound key or hang up. Voice Mail then waits for the caller
to dial a digit to select one of the routing options.
■ Tenant - Enter the Tenant number associated with the Network Mailbox.
■ Directory List - This option determines that a caller can name-dial this
mailbox from a Directory Dialing Mailbox, or a Call Routing Mailbox that is
programmed for an Extension Name Directory. Assign a Directory List to this
mailbox. Possible entries are:
1-100 Allows a caller to name-dial this mailbox only from a Directory
Dialing Mailbox or Extension Name Directory with a Directory
List numbered 1-100.
A Allows a caller to name-dial this mailbox from any Directory
Dialing Mailbox or Extension Name Directory that does not have
a Directory List.
N Does not allow a caller to name-dial this mailbox.
■ Number of Messages - Enter the number of messages that the Network
Mailbox can store (1-99).
■ Bilingual Mode - Select the language that the Voice Mail uses for all the
voice prompts that play after a user calls (logs onto) the Network Mailbox
(e.g., You have ___ messages. To listen to your messages...). You have a
choice between two languages. Click in the box to view the other choice.