CTL Lx-Lite VoiceSupport - Manual (Page 33)

Minimum Voice Mail Configuration
Accessing the User Interface
VoiceSupport LX System Guide 2-19
Chapter 2 Installation and Setup
Minimum Voice Mail Configuration
At the factory, some basic Voice Mail features have been created with default
parameters. This basic configuration should be adequate to test the system after
initial installation. However, in most cases, you will need to expand these features
to accommodate your specific phone system.
The defaulted features are described briefly below. Instructions for creating and
editing these features are contained in detail in Chapter 3.
A Subscriber Mailbox must be created for each phone extension that will have
Voice Mail service. A Subscriber Mailbox must also be created for the Voice Mail
server. After calling a Subscriber Mailbox, a user can record and listen to
messages, record a mailbox greeting, turn on Message Notification, etc.
Several Subscriber Mailboxes have been created at the factory with basic default
settings and minimal features enabled. You can use these mailboxes as they are
configured, or you can customize them for your environment. You can also create
additional Subscriber Mailboxes.
The Automated Attendant answers incoming calls to a mailbox by playing a
recorded greeting (Welcome Message) and instructing the caller on which keys to
press to route the call or access system features (Instruction Menu). A default
Welcome Message and Instruction Menu is created at the factory but they can be
turned off or replaced with a new message and instructions.
The Answering Schedule Table helps the Automated Attendant greet a caller with
the appropriate Welcome Message and route incoming calls according to the day/
date. You can create and program up to 50 tables. Each table can contain up to 20
schedules for delivering greetings.
Each Answering Schedule Table points to a Call Routing Mailbox which is used to
deliver the Welcome Message to the caller. The Call Routing mailbox also contains
a Dial Action Table which provides the call routing instructions. Several default Call
Routing Mailboxes have been created at the factory. The defaults can be edited or
new mailboxes can be created for your application.
A Dial Action Table (DAT) is a table for the Automated Attendant which is assigned
to a Call Routing Mailbox. The DAT tells the Automated Attendant how to handle the
digits that are dialed during an inbound call.