CTL Lx-Lite VoiceSupport - Manual (Page 55)

Mailboxes
Guest Mailbox
VoiceSupport LX System Guide 3-21
Chapter 3 Customizing Voice Mail
■ Extension - Enter a unique extension number, up to 7 digits. Assigning an
extension allows:
- Automated Attendant callers to transfer to that extension and leave a
message if the transfer is incomplete.
- a user to log onto the Guest Mailbox from that extension.
- the Guest to have a Message Waiting Lamp indication when the
mailbox receives messages.
■ Next Call Routing Mailbox - Enter a Call Routing Mailbox number that will
provide options for where to send a call. Routing options can be provided to:
- callers who enter the Guest Mailbox to leave a message. During or
after the greeting, the caller can dial 0 to route this call to another
destination (e.g., the operator). Program the destination in the Next
Call Routing Mailbox's Dial Action Table for Key 0.
- outside callers who are transferred (by the ICM key) or forwarded to
the Guest Mailbox. After the beep sounds, the caller can leave a
message, then dial # to be connected to the Next Call Routing Mailbox.
The caller hears an Instruction Menu and can dial a code to route the
call. Enter the routing options in the Next Call Routing Mailbox's Dial
Action Table.
- guests who dial 9 to exit their mailbox from an inside extension. The
Guest can then dial * to go to the Next Call Routing Mailbox. Guests
will know they can dial * because the Voice Mail plays: To go to the
Automated Attendant, press the star key. The Voice Mail plays the
Welcome Message and Instruction Menu for the Next Call Routing
Mailbox, and then lets the caller dial a code to route the call. Enter the
routing options in the Next Call Routing Mailbox's Dial Action Table.
■ Tenant - Enter the Tenant number associated with the Guest mailbox.
■ Directory List - This option determines whether a caller can name-dial this
Guest Mailbox from a Directory Dialing Mailbox, or a Call Routing Mailbox
that is programmed for an Extension Name Directory. Possible entries are:
1-100 Allows callers to name-dial this Guest Mailbox only from a
Directory Dialing Mailbox or Extension Name Directory with a
Directory List numbered 1-100.
All Allows callers to name-dial this Guest Mailbox from any
Directory Dialing Mailbox or Extension Name Directory that does
not have a Directory List.
None Does not allow callers to name-dial this Guest Mailbox.
■ Number of Messages - Enter the number of messages (1-1000) that the
Guest Mailbox can receive.
■ Bilingual Mode - Select the language that the Voice Mail uses for all the
voice prompts that play after a user calls (logs onto) the Guest Mailbox
(e.g., You have ___ messages. To listen to your messages...). You have a
choice between two languages. Click in the box to view the other selection.