CTL Lx-Lite VoiceSupport - Manual (Page 83)

Mailboxes
Subscriber Mailbox
VoiceSupport LX System Guide 3-49
Chapter 3 Customizing Voice Mail
■ Call Waiting String - This string lets an Automated Attendant caller send a
signal (beeps) to the Subscriber extension when it is busy. After sending the
signal, the caller can wait for the extension to become available.
Enter up to 20 digits in this field including the codes below.
F Flash
W Wait for dial tone
S Wait for any type of sound
P Pause for 2 seconds
H Hang up
M Monitored pause - Voice Mail pauses 2 seconds and dials the
next digit, only if the line is not busy. Otherwise, Voice Mail
terminates the call.
A Analyzed pause - Voice Mail pauses 4 seconds and dials the
next digit, only if the line is not busy. Otherwise, Voice Mail
terminates the call.
Call Waiting works like this:
When an Automated Attendant caller tries to transfer the call (screened
or unscreened) to a busy Subscriber extension, the Automated Attendant
says: Extension XXX is busy. To leave a message press 1. To wait for
the extension to become available, press 2. For other options, press 3.
Pressing 1 lets a caller leave a message, and the greeting plays if it is
recorded. After leaving the message, a caller can hang up, press # for
the Automated Attendant, or press another key to re-route the call
according to the options in the Subscriber's Next Call Routing Mailbox.
Pressing 2 sends the Call Waiting beeps to the busy extension and lets
the caller wait for the extension to become available.
Pressing 3 returns the caller to the Automated Attendant Instruction
Menu.
The waiting caller gets connected to the Subscriber extension as soon
as the Subscriber answers the Call Waiting beeps. If the Subscriber does
not answer the Call Waiting beeps (within the Camp-On time), the Voice
Mail lets the caller leave a message. The caller hears either the
Subscriber's mailbox greeting or the standard voice prompt: Extension
XXX is busy. At the tone, you can leave a message. After leaving a
message, a caller has the same options as those listed under “Pressing
1..." .