CTL Lx-Lite VoiceSupport - Manual (Page 74)

Mailboxes
Subscriber Mailbox
3-40 VoiceSupport LX System Guide
Chapter 3 Customizing Voice Mail
■ Extension - Enter a unique extension number, up to 7 digits. Assigning an
extension allows:
Automated Attendant callers to transfer to that extension and leave
messages if the transfer is incomplete.
a user to log onto the Subscriber Mailbox from that extension.
a Message Waiting Lamp indication when the mailbox receives
messages.
■ Next Call Routing Mailbox - Enter a Call Routing Mailbox number that will
provide options for where to send a call.
Outside callers who enter the mailbox to leave a message after the beep
can dial 0 to route their call to another destination (e.g., the operator).
The destination is programmed in the Next Call Routing Mailbox's Dial
Action Table for Key 0.
Subscribers who dial 9 to exit their mailbox from an inside extension can
then dial * to connect the call to the Next Call Routing Mailbox.
Subscribers will know they can dial * because the Voice Mail plays To go
to the Automated Attendant, press the * key. The Voice Mail plays the
Welcome Message and Instruction Menu for the Next Call Routing
Mailbox, then lets the caller dial a code to route the call. Program the
routing options in the Next Call Routing Mailbox's Dial Action Table.
Subscribers who forward their direct lines to their mailboxes can call
their lines and dial * before the beep to connect to the Next Call Routing
Mailbox. After hearing a Welcome Message and Instruction Menu,
Subscribers can dial a code to route their calls. Routing options are
entered in the Next Call Routing Mailbox's DAT.
■ Next CRMB Dial Mode - This feature provides additional routing options to
callers when a Next Call Routing Mailbox is assigned to the Subscriber
Mailbox:
None - When the caller enters the mailbox, the Voice Mail plays the
Subscriber’s mailbox greeting, then a beep signifying that Voice Mail is
in the record mode. The caller can then record a message and/or dial 0.
Option 1 - When the caller enters the mailbox, the Voice Mail plays the
Subscriber’s mailbox greeting, then a beep signifying that Voice Mail is
in the record mode. The caller can then record a message and/or select
one of the routing options assigned to keys 0-9 of the Next Call Routing
Mailbox’s Dial Action Table.
Option 2 - lets a caller use the routing options assigned to Keys 0-9, *,
#, and the TIMEOUT function of the Next Call Routing Mailbox's Dial
Action Table. When the caller enters the mailbox, the Voice Mail plays
the Mailbox Greeting, which must be recorded, and possibly a pre-
recorded voice prompt, such as Start recording at the tone. When you are
done, press the pound key or hang up. Voice Mail then waits for the
caller to dial a digit to select one of the routing options.