CTL Lx-Lite VoiceSupport - Manual (Page 3)

Table of Contents
VoiceSupport LX System Guide i
Table of Contents
1 Introduction
Typical Configuration .............................................................................................................. 1-1
Sequence for Incoming Calls .................................................................................................. 1-2
Sequence for Outgoing Calls .................................................................................................. 1-2
Hardware Description ................................................................................................................... 1-3
Front Panel Controls and Indicators ....................................................................................... 1-3
Rear Panel Connectors........................................................................................................... 1-4
Features........................................................................................................................................ 1-5
System Features ..................................................................................................................... 1-5
Automated Attendant Features ............................................................................................... 1-5
System Messaging and Recording Options ............................................................................ 1-6
User Features ......................................................................................................................... 1-6
System Administration and Maintenance................................................................................ 1-7
Related Documentation ................................................................................................................ 1-8
2 Installation and Setup
Installing the Hardware ................................................................................................................. 2-1
Tools Required........................................................................................................................ 2-1
Mounting the VoiceSupport Unit ............................................................................................. 2-1
Connecting VoiceSupport to the LAN ..................................................................................... 2-1
Connecting AC Power............................................................................................................. 2-1
Connecting the VoiceSupport Unit to the Telephone System....................................................... 2-2
The Port Card ......................................................................................................................... 2-2
Phone System Integration....................................................................................................... 2-2
Setting Up the Voice Mail Server .................................................................................................. 2-3
Accessing the User Interface Directly ..................................................................................... 2-3
Logging On to the Voice Mail .................................................................................................. 2-3
Setting the Install Options ....................................................................................................... 2-5
Establishing a Numbering Plan for the Phone Extensions...................................................... 2-6
In-band Integration for a Generic Phone System.................................................................... 2-7
Setting the Dialing Rules......................................................................................................... 2-8
Assigning Access Digits ........................................................................................................ 2-10
Default Language Types ....................................................................................................... 2-11
Serial Communications Ports...................................................................................................... 2-12
SMDI ........................................................................................................................................... 2-14
Testing the Voice Mail Service.................................................................................................... 2-16
Automated Attendant Test .................................................................................................... 2-16
Voice Mail Test ..................................................................................................................... 2-16
Accessing the User Interface Remotely...................................................................................... 2-17
Connecting VoiceSupport to a Network ................................................................................ 2-17
Changing the Voice Mail IP Address .................................................................................... 2-17
Accessing the User Interface ................................................................................................ 2-18
Minimum Voice Mail Configuration ............................................................................................. 2-19