CTL Lx-Lite VoiceSupport - Manual (Page 8)

Sequence for Incoming Calls
1-2 VoiceSupport LX System Guide
Chapter 1 Introduction
Sequence for
Incoming
Calls 1) An incoming call gets routed to ext 304. The ASI sends a signal to the Voice Mail
software.
2) The Voice Mail application processes the call, instructs the caller to enter an
extension number, and then puts the caller on hold.
3) The Voice Mail sends a command through the ASI to the Telephone System to
ring the extension.
4) If the extension picks up, a connection is made from the caller to the extension
via the Telephone System. The ASI and Voice Mail are no longer involved in the
process.
5) If the extension does not pick up (after a predetermined number of rings), a
connection is made from the caller to the Voice Mail.
6) The Voice Mail instructs the caller to leave a message and then records and
stores the message in the subscriber’s mailbox.
7) The Voice Mail sends a command to the Telephone System to light the message
lamp at the extension.
8) When the subscriber responds to the message lamp, a command is sent to the
Voice Mail to play the recorded message for that extension.
Sequence for
Outgoing
Calls
For outgoing calls initiated by an extension, the Voice Mail does not play an active
roll. However there are several instances when the Voice Mail will initiate an
outgoing call:
■ Caller ID Automatic Transfer - Voice Mail compares the Caller ID of an
incoming call with entries in a Caller ID table to help the Automated
Attendant know where to transfer the call.
■ Message Notification - If enabled, Voice Mail can dial up to three pre-
programmed local or long distance telephone numbers when a mailbox
receives a voice or Fax message.
Any outgoing call made by the Voice Mail is subject to the same rules as any
outgoing call such as access digits that may be required or whether a "1" is needed
for long distance.