CTL Lx-Lite VoiceSupport - Manual (Page 62)

Mailboxes
Interactive Mailbox
3-28 VoiceSupport LX System Guide
Chapter 3 Customizing Voice Mail
Interactive
Mailbox Interactive Mailboxes are used mostly for placing orders or taking polls. Each
Interactive Mailbox enables the Automated Attendant and a caller to maintain a two-
way conversation. In the dialogue between them, the Automated Attendant issues a
set of interactive prompts to request information. The caller responds to each
prompt with the appropriate information, and the caller’s responses are then
recorded. To enable this dialogue, you simply need to record a set of interactive
prompts for the Automated Attendant.
When the interactive session is over, the Voice Mail says Good-bye and hangs up,
unless the caller reached the mailbox through a Call Routing or Directory Dialing
mailbox. In this case, the Voice Mail sends the caller back to the Instruction menu
for that mailbox.
To create/edit Interactive Mailboxes:
1) Select Mailbox Options Edit from the Customize section of the main menu and
then select the mailbox to edit by using the Filter button and Number buttons at
the top of the screen. Once an Interactive Mailbox has been selected, the
General tab of the Mailbox Options screen for that mailbox is displayed.
2) Select or type in the desired settings for each of the following data fields:
■ Type - If you selected a mailbox number of an Interactive Mailbox, this field
will already contain Interactive. Otherwise, click the scroll down list and
select Interactive.
■ Name - If desired, you can assign a name to this mailbox, up to 25 alpha-
numeric characters. The name will appear on system reports. If you don’t
want to name the mailbox, enter None.