Verilink WANsuite 5230 (34-00304.F) Product Manual - Manual (Page 13)

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Telephone
Customer support is available by telephone 24 hours a day, 7 days a week. To
speak directly with a Verilink customer service representative, you may dial
one of the following numbers:
• Sales and Marketing: 256-327-2001
• Technical Support : 256-327-2255
E-mail
You can request sales and marketing information or pose a technical support
question about your Verilink product by contacting us at the e-mail addresses
provided below. Verilink will respond to e-mailed requests for support during
regular business hours (8–5 CST, Monday–Friday).
• Sales and Marketing: [email protected]
• Technical Support: [email protected]
Internet
Visit Verilink’s Web site to access the latest Verilink product information,
technical publications, news releases, contact information, and more:
http://www.verilink.com
If this reference manual is revised to reflect code changes or other updates,
the most recent version will be posted to the Verilink Web site.
Returning a Unit to Verilink
If for any reason you must return your Verilink product, it must be returned
with the shipping prepaid, and packaged to the best commercial standard for
electronic equipment. Verilink will pay shipping charges for delivery on
return. You are responsible for mode and cost of shipment to Verilink.
You must have a Return Material Authorization (RMA) number marked on
the shipping package. Products sent to Verilink without RMA numbers will be
returned to the sender unopened, at the sender’s expense.
A product sent directly to Verilink for repair must first be assigned an RMA
number. You may obtain an RMA number by calling Customer Service at
800-926-0085, extension 2282 or 2232.
When calling Verilink for an RMA, please have the following information
available:
• Model number and serial number for each unit
• Reason for return and symptoms of problem
• Purchase order number to cover charges for out-of-warranty items
• Name and phone number of person we can contact if we have questions about
the unit(s)