Riverstone Networks WICT1-12 - Manual (Page 10)

x Riverstone Networks RS Switch Router User Guide Release 8.0
STANDARD LIMITED WARRANTY
Limited Warranty
Riverstone Networks, Inc. (“Riverstone”) warrants that for a period of one (1) year from the date of shipment from
Riverstone that the Riverstone hardware purchased by Customer (“Hardware”) will be free from defects in materials
and workmanship under normal use. This limited warranty extends only to Customer as original purchaser. Cus-
tomer’s sole and exclusive remedy and the entire liability of Riverstone, its suppliers and affiliates under this war-
ranty is, at Riverstone’s option, either (i) repair of the Hardware, (ii) replacement of the Hardware, or (iii) refund of
the purchase price of the Hardware (as evidenced by a copy of Customer’s purchase receipt), less any rebates or cred-
its.
Riverstone warrants that for a period of one (1) year from the date of shipment from Riverstone that the media on
which the Riverstone software purchased by Customer (“Software”) is furnished will be free from defects in materi-
als and workmanship under normal use. This limited warranty extends only to Customer as original licensee. Cus-
tomer’s sole and exclusive remedy and the entire liability of Riverstone, its suppliers and affiliates under this
warranty is replacement of the media on which the Software is furnished. Riverstone makes no warranty with respect
to the Software, and specifically disclaims any warranty that the Software is error free or that Customer will be able
to operate the Software without problems or interruptions.
Restrictions. No warranty will apply if the Hardware and/or Software (collectively, “Product”) (i) has been altered,
except by Riverstone; (ii) has not been installed, operated, repaired, or maintained in accordance with instructions
supplied by Riverstone; or (iii) has been subjected to abnormal physical, thermal or electrical stress, misuse, negli-
gence, or accident. In addition, Products are not designed or intended for use in (i) the design, construction, operation
or maintenance of any nuclear facility, (ii) navigating or operating aircraft; or (iii) operating life-support or life-criti-
cal medical equipment, and Riverstone disclaims any express or implied warranty of fitness for such uses.
Warranty Service Procedures
Customer must notify Riverstone of any defect in the Product within the applicable warranty period and provide
dated proof of original purchase prior to the return of any defective Product. Within ten (10) business days of the date
of notification, Riverstone will provide Customer with a Return Material Authorization (“RMA”) number and the
location to which Customer must return the defective Product. Customer is responsible for proper packaging of Prod-
uct returned to Riverstone, including description of the failure, shipment to Riverstone’s designated location, and
return of Product within ten (10) days after issuance of the RMA number. In no event will Riverstone accept any
returned Product which does not have a valid RMA number. Customer’s failure to return Product within thirty (30)
days of its receipt of an RMA may result in cancellation of the RMA and/or the charge of the list price of any
advanced replacement product. Riverstone does not accept responsibility for any Product lost in transit and recom-
mends that the return be insured for the full value. Riverstone will use all reasonable efforts within thirty (30) days of
receipt of defective Product to repair or replace such Product or refund Customer’s purchase price.
Transportation costs relating to warranty service and any applicable duties will be borne by Customer. If a warranty
claim is invalid for any reason, Customer will be charged at Riverstone’s then-current standard rates for services per-
formed and will be charged for all expenses incurred by Riverstone.
Replacement Products or replacement parts used in the repair of Products may be new or reconditioned.
Riverstone shall not be responsible for Customer’s or any third party’s software, firmware, information, or memory