ZyXEL Communications IP PBX X6004 - Manual (Page 109)

Chapter 3 Tutorials
X6004 User’s Guide
109
After you have created all your skills, your skill list should look similar to this:
3.9.4 Create an Auto-Attendant
The final step in building our automated menu system is to configure our auto-
attendant. For the Acme Widget company, we require two auto-attendants: one to
handle the first menu tier (English / Spanish) and another to handle the submenu
tier (Skills). Once a caller gets to the submenu, his call can then be forwarded to a
live person, or in otherwords, an agent.
1
Go to the Configuration > PBX > Outbound Line Management > Auto-
Attendant screen then select the Customized tab.
2
Click the Add button.
3
On the Auto Attendant Setting screen, enter a Name and a Description
(optional) for your first auto-attendant. The company manager of the Acme
Widget company enters Language_Select, since this will be the first automated
menu where callers choose either English or Spanish.