ZyXEL Communications IP PBX X6004 - Manual (Page 417)

X6004 User’s Guide
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H A P T E R
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Call Detail Record (CDR)
28.1 Overview
This chapter shows you how to collect and manage Call Detail Records (CDRs) on
the X6004.
Call Detail Records (CDRs) are telephone records containing details such as the
time of call, duration of call, source telephone number and so on. The X6004 has a
built in CDR database that automatically stores calls made to or from its
extensions. You can search the CDR database to find out details about your
organization’s calls. You can also use an external database to store CDRs.
28.1.1 What You Can Do in this Chapter
• Use the Configuration screen to configure where to store CDR information, an
administrator e-mail address to send alerts and CDR backup files for later
viewing. See Section 28.2 on page 418 .
• Use the Backup screen to manage CDR backup files. See Section 28.3 on page
421 .
• Use the Query screen to query and create CDR reports. See Section 28.4 on
page 422 .
28.1.2 What You Need to Know
The following terms and concepts may help you as you read through the chapter.
Local CDR Database
The local CDR database has limited capacity and when it is full it empties its
contents into a compressed file of the call records. This file is referred to as an
“Aged File”. You can delete an “Aged File” or forward it to an e-mail address where
it can be reviewed at a later time. The CDR database is then emptied. Whether
you delete the aged file or send to an administrator, the X6004 continues to
record telephone call details in an empty CDR database.