3 accessing voice mail – ZyXEL Communications IP PBX X6004 User Manual
Page 191
Chapter 9 Voice Mail
X6004 User’s Guide
191
9.3 Accessing Voice Mail
Users can access their personal voice mail system by dialing the feature code for
voice mail followed by their extension number. The feature code for voice mail is
configured in the Configuration > PBX > Server Configuration > Server >
Feature Code screen (see
). For example, if the feature
code for voice mail is a double asterisks (**), then a caller (with extension 1001)
must dial **1001 to access his personal voice mail system from any extension of
the X6004.
Personal voice mail can be accessed as an internal call or users can call from an
outside line and dial the feature code for voice mail followed by their extension
when an auto-attendant prompts them to dial the extension they wish to reach.
Users must authenticate before entering their voice mail system. When users dial
into their personal voice mail they are prompted to enter their PIN. The voice mail
PIN is assigned to each extension when the extension is created. See
for information on how to configure the voice mail PIN for SIP
extensions,
for analog phone extensions and
for ISDN extensions. If a user authenticates successfully, the
system prompts the number of new or old voice messages available for him or her
in the system. Then he or she is guided through the personal voice mail menus via
pre-recorded audio prompts. If a user fails to authenticate, the X6004 plays a
E-mail Body
Enter up to 350 alphanumeric characters (a-z, A-Z, 1-0, all punctuation
included) as the body text for e-mails sent out by the X6004 to notify
users of pending voice mails.
You can also use the following X6004-specific variables to include
custom information about the voice mail:
• DUR: This is the duration of the voice mail in hh:mm:ss format
(hours, minutes, and seconds).
• MSGNUM: This is the queue number of the voice mail in the
mailbox. The more voice mails you have received, the higher this
number.
• MAILBOX: This is the telephone extension number of the mailbox
owner.
• CALLERID: This is the telephone extension of the person who left
the voice mail.
• DATE: This is the timestamp of when the voice mail was received.
Permissible
Input
This field indicates the remaining number of characters available to you
as you type your e-mail body text.
Apply
Click this to save your changes and to apply them to the X6004.
Reset
Click this to set every field in this screen to its last-saved value.
Table 43 Server Configuration > Voice Mail (continued)
LABEL
DESCRIPTION