ZyXEL Communications IP PBX X6004 - Manual (Page 341)

X6004 User’s Guide
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Call Services
22.1 Overview
This chapter shows you how to configure and use call services on the X6004.
There are a variety of call services that can be configured.
22.1.1 What You Can Do in this Chapter
• Use the Call Emergency screen to configure emergency numbers, which the
X6004 treats with the highest priority. Even if all outbound lines from the X6004
are busy, the X6004 will drop an existing FXO channel and allow an emergency
call to complete. See Section 22.2 on page 343 .
• Use the Meet-me Conference screen to configure conference room
extensions. Callers from within and outside your organization can join
conference calls by dialing a conference room extension. See Section 22.3 on
page 345 .
• Use the Music on Hold screen to upload your choice of audio to play while
callers are placed on hold. See Section 22.4 on page 347 .
• Use the Distinctive Ring screen to configure different ring tones for incoming
calls. This allows you to differentiate where the call is coming from (within or
outside your organization, for example). See Section 22.5 on page 351 .
• Use the Auto Callback screen to configure the X6004 to automatically call an
extension once it becomes available (ends an existing conversation). This
eliminates the need for you to keep trying to call a busy extension. See Section
22.6 on page 352 .
• Use the Call Parking screen to configure the X6004 to allow users to put a call
on hold at one extension and pick up the call from another extension in your
organization. See Section 22.7 on page 353 .
• Use the Call Waiting screen to configure the X6004 to allow users to put a call
on hold at one extension and pick up another incoming call. See Section 22.8 on
page 355 .
• Use the Call Transfer screen to configure the X6004 to allow users to transfer
an incoming call that they have answered to another extension in your
organization. See Section 22.9 on page 359 .