ZyXEL Communications IP PBX X6004 - Manual (Page 442)

Chapter 31 Diagnostics
X6004 User’s Guide
442
• Current status information - the X6004 executes debugging commands and
saves the results in a compressed file. You can then submit the results to a
service technician or view some of the results via a spreadsheet application (for
example, Excel or WordPad). See the CLI Reference Guide for more information
on the commands executed to collect current status information. The resulting
file can be decompressed with data compression utilities, for example, WinRAR.
The resulting decompressed files are:
• diag.ezsh.dbg - contains the results of executing diagnostic and debug log
commands on the X6004. This file can be opened using a spreadsheet
application such as Excel or a text editor such as WordPad.
• system.bin - contains encrypted information which can only be diagnosed by
a service engineer. Customer support may ask you to submit this file for
diagnostic purposes.
• Network traffic information - the X6004 logs traffic passing through its
interfaces. You can specify the interface, protocol or a specific host from which
to capture the traffic. The logs are saved in a Generic Network Capture
Document (.cap file extension) and can be viewed via a network analyzer such
as Ethereal. These files can diagnose communication problems between the
X6004 and other network devices. A service technician may ask you to perform
a packet capture when troubleshooting connectivity problems on your network.
31.2 The Information Collect Screen
Use this screen to capture running configuration details on the X6004 and save
them in compressed file format on your computer. A service technician may
request that you send this file for troubleshooting. This feature is for a debug
administrator and full administrator only (see
Section 30.3 on page 437 ).
Click Maintenance > Administration > Diagnostics > Information Collect to
view the screen as shown.
Figure 254 Diagnostics > Information Collect