ZyXEL Communications IP PBX X6004 - Manual (Page 375)

Chapter 24 ACD
X6004 User’s Guide
375
Each field is described in the following table.
24.3 The Agent Screen
This screen allows you to manage the X6004’s agent identities. It can also serve
as a jumping off point for creating new ones or editing ones previously created.
Click Configuration > ACD > Agent to open this screen.
Figure 220 ACD > Agent List
Each field is described in the following table.
Table 136 ACD > ACD Global Setting
LABEL DESCRIPTION
Wrap Up Time Enter a number of seconds here that the X6004 waits before re-queuing
the agent to receive new incoming calls. You can enter a number
between 1 and 86400.
Apply Click this to save your changes.
Table 137 ACD > Agent List
LABEL DESCRIPTION
Delete Click this button to remove any selected entries from the list.
Select Check a box in an entry row to flag it for deletion.
Agent ID This indicates the identification number of the agent.
Agent Name This indicates the name of the agent.
Description This displays a brief description about the agent.
Create Time This indicates when this agent identity was created.
Add Click this to add a new agent to the list.
Edit Click this to modify an existing agent’s information.