ZyXEL Communications IP PBX X6004 - Manual (Page 441)

X6004 User’s Guide
441
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H A P T E R
3 1
Diagnostics
31.1 Overview
The X6004 comes with advanced diagnostic tools to help a service technician
troubleshoot problems or simply to ensure that everything is running smoothly on
the X6004.
This chapter shows you how to collect diagnostic information and capture network
traffic for analysis from the X6004.
31.1.1 What You Can Do in this Chapter
• Use the Information Collect screen to capture running configuration details
for troubleshooting. See Section 31.2 on page 442 .
• Use the Packet Capture screen to capture network traffic flowing through
X6004’s LAN or WAN interface for troubleshooting. See Section 31.3 on page
444 .
• Use the Voice Sniffer screen to capture running VoIP details for individual
telephone extensions. See Section 31.3 on page 444 .
31.1.2 What You Need to Know
The following terms and concepts may help you as you read through the chapter.
Privilege to Use Diagnostics
Diagnostics is for a debug administrator and full administrator only. You can use
an account with “debug admin” or “full admin” privilege rank to log into the X6004
first. (see
Administrator Account Types on page 435 ).
Information Collection via Diagnostics
You can collect the following information from the X6004: