ZyXEL Communications IP PBX X6004 - Manual (Page 377)

Chapter 24 ACD
X6004 User’s Guide
377
24.4 The Skill Screen
This screen allows you to manage the ACD skills. It can also serve as a jumping off
point for creating new ones or editing ones previously created.
Click Configuration > ACD > Skill to open this screen.
Figure 222 ACD > Skill List
Each field is described in the following table.
Apply Click this to save your changes.
Cancel Click this to go back to the previous screen without saving your
changes.
Table 138 Agent List > Agent Setting (continued)
LABEL DESCRIPTION
Table 139 ACD > Skill List
LABEL DESCRIPTION
Delete Click this button to remove any selected entries from the list.
Select Check a box in an entry row to flag it for deletion.
Number This indicates the phone number dialed to reach the agents associated
with this particular skill.
Skill Name This indicates the name of the skill.
Description This displays the description associated with this skill.
Create Time This indicates the time and date the skill was created.
Add Click this to add a new skill to the list.
Edit Click this to modify an existing skill’s information.