ZyXEL Communications IP PBX X6004 - Manual (Page 503)

X6004 User’s Guide
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H A P T E R
3 7
IVR System
37.1 Overview
This chapter shows you how to use the personal Interactive Voice Response (IVR)
system on the X6004.
IVR is a phone technology that allows a computer to detect voice and touch tones
using a normal phone. An IVR system can respond with pre-recorded audio
prompts to further direct callers on how to proceed. IVR systems can be used to
control most functions where the interface can be broken down into a series of
simple menu choices.
The X6004 has a personal IVR system which allows users to edit some of their
personal (unique to each extension) settings. The IVR system on the X6004 allows
users to:
• Change their voicemail, IVR, and web phone PIN.
• Configure their call forwarding and blacklist settings.
• Configure their voicemail settings.
37.1.1 What You Need to Know About IVR
The following terms and concepts may help as you read through the chapter.
Accessing IVR
Users can access their personal IVR system by dialing the feature code for IVR
followed by their extension number. The feature code for IVR is configured in the
Configuration > PBX > Server Configuration > Server > Feature Code
screen (see
Section 6.8 on page 159 ). For example, if the feature code for IVR is
an asterisk (*), then a caller with extension 1001 must dial *1001 to access their
personal IVR system.
Personal IVR can be accessed as an internal call or users can call from an outside
line and dial the feature code for IVR followed by their extension when an auto-
attendant prompts them to dial the extension they wish to reach.